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Refund Policy
Last Updated: July 23, 2026
At Bali Organic, we are committed to your satisfaction with our fresh organic products. This policy explains your options for returns, refunds, or replacements. It applies to all orders placed on baliorganic.id. We strongly encourage you to inspect all items upon delivery. We will immediately refund or replace any defective or damaged item at the time of delivery.
- You may request a return, refund, or replacement within 30 days of delivery for most items (change of mind, quality concerns, etc.).
- For perishable/fresh items (vegetables, fruits, dairy, meat, seafood, juices, etc.): Requests must be made within 24–48 hours of delivery due to their nature. We may require photos or return of the item for verification.
- Non-perishable items (dried goods, oils, etc.): Full 30-day window applies.
- Defective, damaged, or spoiled items (e.g., broken packaging, expired, or unfit for consumption).
- Incorrect items (wrong product, quantity, or not as described).
- Change of mind (unused items in original/resalable condition).
- Quality issues (does not meet reasonable expectations upon delivery).
- Non-delivery or late delivery (outside our specified window).
- Items damaged after delivery due to improper storage/handling.
- Partially consumed or used products (except if defective upon arrival).
- Custom or personalized orders (if any).
- Orders canceled after dispatch.
- Products returned after the applicable window (30 days or 24–48 hours for perishables).
- We reserve the right to inspect and deny returns that do not meet conditions.
- Contact us immediately: Notify us via WhatsApp at +62 815 5991 2274 with your order number, photos (if applicable), and reason.
- Verification: We review requests promptly (within 48 hours). For defects/incorrect items, we may ask for return of the product.
- Return shipping:
- Free for defective/incorrect items (we arrange pickup or provide instructions).
- Customer pays for change-of-mind returns (unless otherwise agreed).
- Resolution: Approved replacements are delivered on the next available slot at no extra cost. Refunds go to your original payment method.
- Full refund for defective, incorrect, or non-delivered items (including any delivery fees).
- Partial refund or store credit possible for change-of-mind returns (minus return shipping if applicable).
- Processing time: 5–7 business days after approval (may vary by payment provider). For COD, immediate adjustment possible.
- Refunds issued to original payment method or as store credit.
- Before dispatch: Full refund — contact us ASAP.
- After dispatch: Treated as a return (subject to above rules).
For any questions or requests, reach us on WhatsApp: +62 815 5991 2274 or via the website. We may update this policy and will post changes here. Your continued use after updates means acceptance. This policy is designed to comply with Google Merchant Center requirements and Indonesian consumer laws while accounting for the perishable nature of our groceries.
