Refund Policy

Last Updated: August 14, 2025

At Bali Organic, we strive to ensure your satisfaction with every order placed through our website. This Refund Policy outlines the conditions under which you may request a refund or replacement for grocery items purchased from our online store. Please read this policy carefully before placing an order.

1. Eligibility for Refunds or Replacements

We offer refunds or replacements for the following reasons:

• Damaged or Defective Items: Products that arrive damaged, spoiled, or defective (e.g., broken packaging, expired goods, or perishable items unfit for consumption).
• Incorrect Items: Items delivered that do not match your order (e.g., wrong product or quantity).
• Non-Delivery: Orders not delivered within the specified delivery window, as per our delivery schedule.
• Quality Issues: Perishable goods (e.g., produce, dairy) that do not meet reasonable quality standards upon delivery.

Refunds or replacements are not available for:

• Items damaged due to improper storage or handling after delivery.
• Orders canceled after the delivery window has begun.
• Products consumed or partially used, unless defective.

We ask that you throughly inspect your items at the time of delivery to ensure everything meets the specifications on our website.  If any item does not meet those specifications, we will take the item and process the refund immediately for COD payments, or within 24 hours for other payment types on standard business days.

2. Refund or Replacement Process

To request a refund or replacement:

• Contact Us: Notify us within 24 hours of delivery (or non-delivery) via Whatsapp @ +62 815‑5991‑2274
• Verification: We will review your request within 48 hours. For damaged or defective items, we may request the return of the product or proof of the issue.
• Resolution: Approved refunds will be processed to your original payment method within 5–7 business days. Replacements will be delivered within the next available delivery window (e.g., 10 AM–4 PM WITA) at no additional cost.

3. Perishable Goods

Due to the nature of perishable items (e.g., fresh produce, dairy, meat), refunds or replacements are only available if the issue is reported within 24 hours of delivery. We may require photos or return of the item to verify spoilage or quality issues.

4. Non-Delivery or Late Delivery

If your order is not delivered within the specified time slot you may request a full refund or rescheduled delivery. Please contact us within 24 hours of the missed delivery window.

5. Cancellations

• Before Dispatch: Orders can be canceled for a full refund before they are dispatched from our warehouse. Contact us on to cancel.
• After Dispatch: Orders cannot be canceled once dispatched but may qualify for a refund if damaged, defective, or incorrect upon delivery.

6. Payment Processing

Refunds will be issued to the original payment method, or as a credit on your next order (e.g., credit card, digital wallet) within 24 hours after approval. Processing times may vary depending on your payment provider. 

7. Exceptions

We reserve the right to deny refunds or replacements if:

• The request is made after 24 hours from delivery, except for non-delivery cases.
• The issue results from customer error (e.g., incorrect delivery address).
• The product was used or consumed beyond reasonable inspection.

8. Changes to This Refund Policy

We may update this Refund Policy to reflect changes in our practices or legal requirements. Updates will be posted on our Site with a revised "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

For refund requests or questions about this policy, please contact us on Whatsapp @ +62 815‑5991‑2274